Verify Your jagattoto Account
Account verification is how we keep your balance and withdrawal path secure. Submitting your identity documents once unlocks the full withdrawal flow and removes processing holds that apply to unverified accounts. We ask for a government-issued ID and a photo matching the name on your account — the same documents you would use to open a local bank or e-wallet account. Verification
is a one-time step; once approved, it stays active. If a document is unclear or the name does not match, our account team will contact you through the support channel you registered with.
- Go to Account Settings — Find the Verification section inside your account profile. The status bar shows whether your account is pending, under review, or fully verified.
- Upload Your ID — Submit a clear photo of a government-issued ID — KTP or passport. Both sides may be required depending on the document type.
- Submit a Selfie Match — Upload a selfie holding your ID so our team can confirm the face and name match the account holder record we hold.
- Await Approval — Our account team reviews submissions and updates your verification status. A confirmed approval unlocks the full withdrawal flow with no holds.